Privacy Policy
Introduction
At THE SYSTM®, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the General Data Protection Regulation (GDPR) and applicable privacy laws.
By using our website, services, consultations, memberships, or digital platforms, you agree to the practices described in this Privacy Policy.
Data Controller
THE SYSTM®
Ponstraat 38/1
9831 Sint-Martens-Latem
Belgium
VAT: BE1035810243
E-mail: chanel@thesystm.bio
Phone: +32 495 52 34 77
Website: https://www.thesystm.bio
Personal Data We Collect
We may collect and process the following categories of personal data:
- Personal Information: full name, e-mail address, phone number, billing information, appointment or membership details, and communication preferences.
- Health & Wellness Information: when relevant to our services, consultations, assessments, or longevity programs, we may process limited health-related information you choose to share with us.
- Technical & Usage Data: IP address, browser type, device information, operating system, website interactions, browsing behavior, and analytics.
- Cookies & Tracking Technologies: cookies and similar technologies used to improve website functionality and user experience.
Legal Basis for Processing
Under the GDPR, we process your personal data based on one or more of the following legal grounds:
- Consent
- Contractual Necessity
- Legal Obligations
- Legitimate Interests
How We Use Your Data
Your personal data may be used for the following purposes:
- Managing appointments, memberships, and client relationships
- Delivering health, wellness, longevity, and biohacking services
- Responding to inquiries and providing customer support
- Sending service-related updates and communications
- Improving website functionality and customer experience
- Maintaining security and preventing unauthorized access
Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
Health-related or consultation-related information may be retained longer where legally or operationally necessary.
Your GDPR Rights
As a data subject within the European Union, you have the following rights:
- Right of Access
- Right to Rectification
- Right to Erasure
- Right to Restrict Processing
- Right to Data Portability
- Right to Object
- Right to Withdraw Consent
- Right to Lodge a Complaint
To exercise any of these rights, please contact us at chanel@thesystm.bio.
Sharing of Personal Data
We may share your personal data with trusted third-party service providers when necessary to operate our business and deliver services.
We never sell your personal data to third parties.
International Data Transfers
Where personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) and GDPR-compliant processors.
Cookies & Analytics
THE SYSTM® uses cookies and analytics technologies to improve website performance, personalize content, and measure marketing effectiveness.
You can manage cookie preferences through your browser settings or via our Cookie Settings banner.
Data Security
We implement appropriate technical and organizational security measures to protect your personal data, including secure servers, encrypted connections, access controls, and confidentiality protocols.
Third-Party Links
Our website may contain links to external websites or third-party platforms. We are not responsible for the privacy practices or content of these external websites.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect legal, operational, or technological changes.
The latest version will always be published on this page with the updated effective date.
Contact
THE SYSTM®
Ponstraat 38/1
9831 Sint-Martens-Latem
Belgium
VAT: BE1035810243
E-mail: chanel@thesystm.bio
Phone: +32 495 52 34 77
Website: https://www.thesystm.bio